Jayne:

• Shift Summary: busy for 4 hours. I didnt' get a smoking break.
• Thank god !@ we all do things the same!
• a day for wierd questions and difficult users.
• Is the air dense tonight>? more dense then usual?
• The question is " will the sparc station act as the geek babe magnet?" and "is there a geek in support who is magnetically inclined?"
• ........Sorry I was so sensitive today. Must be old age.....
• Shift Summary: very nice:) lots of silliness in the office keeping it light and helping with keeping a smile on my face through the long call.:)
• a few very X-file-ish types of calls. full moon again?
• patience is a virtue....
• Your Average Call Time: 9:00 but I forgot to hit submit. (My mouse cries: I will not submitt! I will not submitt! NO! NO!)
• It was grueling with one customer who swore she could browse the net on her email only account for 3 months and now it wont work
• The engineers were in rare form... but not so rare for them... and what is this about frank switching teams?
• Rule of the day: When Strange things happen on win95, OS may be hosed. even when fire dept hasnt' visited.
• Shift Summary: like a year ago..... dejevu
• Did the dun devil and the tcp/ip network deamon take them all away?
• porkchop: whats the number there?
  I said: 716-262-2065
  porkchop: but thats the number I just called
  I said: thats why you just got me!
  <user did not even have an account with us for the last few months.>
• Apparently mail2 doesnt' know what mail1 is doing(split right and left brain?).
• forgot to sumit! I must submittt!!!!!…….. SUBMITT! SUBMITT!
• Your Average Call Time: 11:22 You MUST hit the SUBMIT button!
• the users asks: do you think I need to plug this (the computer) in (to the phone line) for this to work?
• /me raises her hand and backs into the corner in shame.
• Your Average Call Time: 8:53-- I need to hit the submit button....
• Shift Summary: tgit