Kevin:

• Average Monday for the most part, Shinglehouse and part of Olean dropped off the map for a while.
• Generally slow day, so I tried Extra Mile Service and attempted to get this guy a browser upgrade, although I strongly reccomended he get Win95 and a new computer... Anyway, after an hour of fighting win 3.1 we recognised the futility of it all and user will investigate Win95. :)
• Pesky problem with outlook express.
• DUN keeps unconfiguring itself? Must be a y1.999k-jan18th bug.
• --Steady, but not crazy and there werent any outages.
• --Eudora setup! *gasp*
• - Got VERY BUSY for a while as authentication, mail, and possibly shell went down. Nothing else happened, business as usual.
• -- Not too busy, nothing happened. Spent a lot of time motherhenning people or running through long troubleshoots.
• -- Fairly quiet, but a lot of long, tough, PERSITANT PROBLEMS.
• There, I feel better now. 
• But it LOOKS like he was on and navigating for a while there, but he died of a lost carrier. Bob jumped on supportmail
• -- Mike got the worst of her, but shes still my MDP. Tweaked some …….., We broke off so that  she could try it- thats where Mike picked up...
• -- Normal day. Something redlined for apx. 10 seconds, thats the most exciting occurrance. I heard mail crashed earlier though...
• -- Any site user tried to get to, he was redirected to www.eznet.net. …www.yahoo.com? No, we think you will like WWW.EZNET.NET MUCH BETTER, sir...
• But it LOOKS like he was on and navigating for a while there, but he died of a lost carrier.
• Bob jumped on supportmail
• Biggest problem- Newark once redlined
• Call length for this Win3.1 reinstall? 1 hour, 13 minutes, and about 48 seconds. Can I get a purple heart for bleeding ears?
• a late night blitz.
• ghost calls from "Batavia".
• "Whats the spacebar?" is one question heard...
• stale IAX customers
• took a big whack at it this afternoon,
• -- Monday hangovers. "Sir, are you listening to me?"
• - Just a setup- during which I discovered the users problems with "right" and "left" clicking. Their mouse cord was run in FRONT of the desk, and under to the CPU. They were holding the mouse upside down, thus reversing the right and left buttons. And the direction the mouse pointer moves...
• -- Ugh! Working with this user was so hard! She seemed to run ahead a lot, then describe things on her screen in a twisted version of reality. Windows DOES NOT DO some of these things. I think it was a mix of very odd problems combined with inexperience. She also rebooted her computer twice, deleted her conneciton icon once, (!!!) and ended up in some very odd and remote parts of WindowsLand all with
  no direction from the assisting tech.
• The Internet is realy FAST when its sunny out!
• My Average Call Length: 19:34- Christ. Submit Submit SUBMIT your calls...
• -- Quiet most of the day, then steady calls, most long setups from about 7-8 or so. Sanity regained its grip and there were sparrattic calls for the rest of the evening.
• dchamp - his biggest problem was his ignorance.
• "Something's wrong with this thing", user is getting connected. "What do
  we have, Internet Explorer or Windows 95?"
• [*] Support Mail Done -- Nothing left but stale IA changeovers
• -- DNS1 got hacked... Then mail2 went up and down all night. Other
  than that, nothing much has happened. And... WOO! New machine!
• [] Support Mail Done -- everyrthing but those pesky IAX
• -- Reboot! Reboot! Reboot! I THINK it worked...
• -- Uneventful, light calls. My left mouse button broke though....