MAIL

Accessing mail from behind Proxy or out of town

If the proxy at a remote location does not allow you to go to our mail server via a pop mail client, yet you can surf, then you have the following options for retrieving mail:

access mail from http://webmail.eznet.net

access mail using your shell account. Log into a telnet session with
the host eznet.net vt=100 and then use pine or mutt to view, reply and
write mail.

Use a web based client such as hotmail to allow you to read mail on an external mail server through a web page.

setup mail forward to a mail address you can read at work.

Bouncing mail

To enable bounce in the pine do the following from main menu:

click s for setup

click c for config

enable bouce by putting an x in the bounce line,

click e for exit and

q for quit.

Clients

Chamelion The email client Chamelion does not have a Y2K fix and will crash in 2000

Corrupt outbox

of the mail client contained corrupt messsages. When trying
to send messages they were given the response that the domain was invalad
but it returned ping for me. This had to rectified by removing all mail in
the outbox and then send and recieve. afterwhich, they could send mail to
these domains via a NEW mail message.

Deleting mail from server 4/11/99

we are NOT encourgaging people to leave on server... thats BAD as their disk quota will ultimitly run
out and they will not be able to receive new messages.

Several customers were set to leave a copy of messages on the server. With new mail server upgrade they all showed up. they did not want them all or to save them. fixed settings. if the user is using something like hotmail to pick up popmail, they can't delete from our server.
netscape 4.5:
To change the setting on netscape 4.5 to delete mail from the server:
1. click on edit/preferences from netscape.
2. Click the plus sign next to the mail and groups catagory
3. click on the mail servers catagory
4. on the right, clcik the popmail.eznet.net entry up top and then
click the edit button.
5. Click on the pop tab, or advanced, and then uncheck the box for
leave messages on server.
6. click ok to exit and save changes.
7. click ok to exit and save changes out of preferences.

Outlook Express
To change the settings in OutLook Express to delete mail from the server
1. click on tools/accounts.
2. click on the mail tab
3. select the connection to eznet.
4. click on porperties
5. click on the advanced tab
6. uncheck leave a copy of messages on server.
7. click apply
8 close out or propterties and accounts.

Email only Accounts:

Make sure ALL email only accounts have a parent account attached to it.

All email accts have been turned off to dialup and been converted to children of the parent account...users who had email only accounts must now dialup with the parent acct then access their mail.

Email accounts

Yes you can have a 3 extra email boxes. You can set them up at http://admin.eznet.net and access theboxes from http://webmail.eznet.net .There are also alternatives to this account, which can be found on the net. A few free email sites on the net are www.pmail.net , www.hotmail.com , www.yahoo.com , www.bigfoot.com .
All these are accessable through your dialup for eznet.

E-Mail through Yahoo

Errors:

about couldn't process from lines/envelopes: write ticket to fix.

returning error including this link: ftp://koobera.math.uic.edu/www/docs/smtplf.html means the sending server needed an update to send to us.

Eudora light

The popaccount should be username@popmail.eznet.net

Eudora Pro:

Andy wrote: 4/10/99
unable to send mail ERROR - there has been an error in transfering your mail i said:. and then the smtp server eznet said 451 seechttp://p.o. box.com/?~ejb/cocs/smtplf.html Using Eudora Pro 4.0 needs to upgrade to 4.1 because of a bug in the mail program. Harby sent url in regards to this to check out why this happens: ftp://koobera.math.uic.edu/www/docs/smtplf.html

Forwarding mail

A mail forward can be setup can be made using the new mail interface.

Mail Box missing

unlimited dialup access account users missing mail directories on shell need a tech request made to create it. It happens more then not on hornell pop.

Mail box management

If a customer is having problems with mail and the box is suspected, do the following:

enter the box to make sure the inbox is valad.

if the mail messages have been accessed but not downloaded, then the message in question probably is too big for the mail client/connection they are using, OR it is corrupt in some way….Messages have theN removed from the front of them when they have been accessed if it is left unread then most likely it is on the client side.

Delete that message as per users request

If no messages have been accessed, then there is another problem, most likely with the mail client settings.

Send to http://webmail.eznet.net

Mail Boxes too large:

Some users have had their mailbox moved because it was too large. To be able to allow the users access to this box, you will have to do the following:
The procedure to allow a user access to their large mail folder.

Make sure they are set to remove messages from server

sudo into the user

type "cat /var/spool/mail/u/s/username /var/spool/bigmail/username > ~/temp.mail"
where: u=the first character of the username s= second character of the username

type "mv ~/temp.mail /var/spool/mail/u/s/username"

Verify the mail was transferred by going into their mailbox via pine (or whatever).

type "rm /var/spool/bigmail/username"

This access will last one week, at which time the large mail folder will be moved back into bigmail. DO NOT try to cat a folder bigger than 25MB. This will cause the drive to run out of space. Any user whose folder is larger than 25Mb must speak to the engineering department. Open a ticket for Frank to email the user. There is a copy of these procedures in /Company/Support/Support Doc's

Mail quota

A list is posted near the white board with users who are over quota...because they are over the hard quota people will not be able to send mail to them. If and when they call explain to them that they have gone over their quota. It is imperative that you stress that they are only alloted 15mb with their accounts and that we will bill them for any space used over 15mb

The size of the email box is limited to 15Mb or whatever space is unused after uploading your website.

Mail Program Selection(default) 3/4/99

go to the internet in control panel and select internet mail (or other mail program) under programs.

Mail through Yahoo

User wanted to know how to get email from anywhere. Anywhere?
Told her how to set up he Yahoo! ( (tm), not affiliated with
E-Znet Inc.) account to "check external mail" over POP3.

1. go to http://mail.yahoo.com and sign up for an account
2. when you are done click on the check mail link.
3. click the link uptop for check external mail.
4. click configure new server

mail server: popmail.eznet.net
user name: your user name all lower case
password: use your regular password
port: 110 (leave alone!)
leave mail on server? yes! or (no)
get all messages? yes? no(new only)
download to folder: inbox
indicator: leave alone
click save to save those settings onthis computer!

5. then click on button that says get pop mail!

Next time you log in you just have to get pop mail you can then send outbound mail from yahoo for remote sites.

Microsoft Mail on MAC

For a Microsoft Mail for MAC specific newsgroup, check out
news://msnews.microsoft.com/microsoft.public.internet.mail.mac

Outlook or InBox Concerns 4/16/99

"Message could not be delivered, make sure there is sufficient memory and disk space, and that the message store is accessible"
Microsoft has confirmed to be a problem in Microsoft Outlook 97. The problem is corrected in the Internet Mail Enhancement Patch for Microsoft Outlook 97 (IMEP).
To Download the IMEP
1. On the Outlook Help menu, point to "Microsoft on the Web" and click
Free Stuff.
2. Click Internet Mail Enhancement Patch Final Release.
<http://officeupdate.microsoft.com/downloadDetails/outlimep.htm>

Outlook Express(OE)

Outlook express on a recent mac, OS~8.5, having trouble sending mail, the mail message :
"could not send mail at this time" is caused by the setting SSL being checked. they are not to use secure socket layer.You need to turn off the SSL setting in your mail account.

Outlook express dropping connection after checking mail

A user kept getting disconnected when opening outexpress. The problem is not that Outlook Express is currupt. It is that the checkbox on the send/recieve dialogue window for "hang up when finished checking mail" is checked. I have seen a lot of this lately, more so in the last month then in the past year.

To Fix: If they hit the send/recieve button in outlook express and immediately click the stop button on the dialogue box, you will find the check box to uncheck. They must be set to see a modem or 3rd party dialer to have the check box there.

Outlook Express multiple profiles

Cust gets an error while checking mail, then: gets her mail. This was OE on a Mac. She had 2 profiles set up. One worked, the other wasnt set up right and was giving the error.

Redundent servers

Rick and the other engineers have completed what they call "High Availability" on the mail servers. There are now two control servers, D1 and D2. D2 constantly polls D1 every 10 seconds. If D1 does not respond, D2 takes over 207.50.128.22 and adds it to its own IPs and routes connections between Mail1 and Mail2. When a connection request comes in, it is assigned to each in a round-robin fashion. however, if one server should go down, it is immediately taken off the active list and all connections are sent to the remaining active server. This means, should a machine crash, or be taken down for maintenance, the customers should not see what is happening unless they were downloading email from the specific machine at the time of the crash.

Rick and the engineers performed tests on this after getting it running. When they dropped a server, it went red on the network map, but no users called in.---- jeff 11-8

RETURN RECIEPT

Turns out netscape have a return reciept options so that when you want a reciept of the mail you sent you use this and you get a response from the person who got the mail without them doing anything. Well our new mail server upgrade is not compatible with the netscape 4.02 or older version. The NEW NETSCAPE 4.5 has an options to use MDN and so it does work.

Return reciept option

in mail client not working. Mail recieved from
#1705 as a result of a support call, I wrote ticket 1707. Rick responded
that it was not on our end, however I tried it and since recieved another
call on it. The mail client netscape 4.5 will give the server error when
trying send return reciept mail out. the error is:
Your SMTP server does not support the return recieipt function
so your message will be sent without the return receipt request.

Time Stamp

Mail time stamps can appear wrong on peoples mail clients. Here is how it appears to go:

We put a time stamp on the mail in Greenwich Mean time based on the timezone their computer is setup with.

If the computer sending or recieving the mail is in eastern time and the
time on the mail will be correct, then the time stamp in a pop3 mail
client will be correct.

If the computer is NOT in EST then it will display the wrong time on the mail. The timestamp ion the header, visible in the email properties, will
be in Greenwich mean time,

The time may be correct in tray. To correct this, double click on the
time change the time zone to ours.

Time out settings in Outlook Express and Outlook 98+

Increasing timeout times help,, but some clients do not have the ability to do this. It can be found on the advanced tab of Outlook express and Outlook 98 or greater.

Web Based Email

email can be viewed in a browser at http://webmail.eznet.net

mailboxes can be managed by setting preferences in http://admin.eznet.net

New mail boxes can be created at http://admin.eznet.net

There is a security feature that will move your messages you delete to the trash folder. To delete message you should
1. check the box in front of the message to be deleted from the inbox.
2. Then click on the delete selected button at the bottom of the list
3. click on view folders on the left 4. click on the trash folder.
5. select all the messages in the trash folder.6. click on the purge button.
All the selected trashed messages will be deleted. This works very similarly to the current pop mail clients in that deleted messages will be stored on the trash or deleted folders till you empty them. The major difference is that they remain on our server till you delete them. 10-13-99

Customer with IE3.02 could not use web mail nor admin.eznet.net, getting a java script error.

When logged into webmail, you should notice a new option in the menu called "account info". This feature will allow users to administrate their account directly without having to log into admin.eznet.net Even email only accounts will now be able to set their Full Name, Password, and any mail forwarding as if they had entered admin, but without the bother of trying to log into admin with their full account and then editing the email only account. --BlackBear

Customer stumbled across glitch in Webmail that deletes messages when performing a move from inbox to inbox. Tech request submitted.

12/16/99