Corporate Sales-Tech Requests

Please include as much of the following information in a tech request ticket as possible depending on the type of corporate account. Please feel free to cut and paste the list into the ticket and fill it in accordingly.

  1. Username
  2. State the problem
  3. domain name:
  4. smtp or redirect
  5. ip address of domain
  6. whois on domain
  7. mx records for the domain
  8. contact person
  9. phone number
  10. ping results
  11. sample mail failures messages
  12. redirect records

cut-n-paste